Complaints procedure 

The Andrew Carnegie Birthplace Museum acknowledges that complaints may be received through a variety of channels.

If the concern cannot be resolved informally (either by talking to our member of staff or by contacting us), the complainant can make their concern known formally by email or letter, marked confidential, to the contact details below:

Complaints

Carnegie Dunfermline Trust

Pittencrieff Street

Dunfermline

KY12 8AW

To voice your concerns by phone, please call this number.

 

The complaint will be logged and acknowledged within 5 working days. And a formal response will be issued by the Chief Executive Officer of the Carnegie Dunfermline Trust within 20 working days.